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Cupshe Reviews

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Overall Rating

4.5
2 Reviews
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About Cupshe

Cupshe.com is a popular online retailer known for its affordable swimsuits, coverups, clothes, and accessories. The company is based out of China, with a warehouse in New Jersey, and designs in Los Angeles. Their motto is to “empower women everywhere to look and feel their best in quality, stylish, affordable swimwear.” Cupshe is designed for all body shapes in mind with 4x sizing, noting that every woman should have access to quality affordable swimwear.

In terms of products, they offer a wide range of items including swimsuits, coverups, dresses, and athleisure. They also provide hundreds of swimsuit styles, and most of their items are under $45.

As for services, they offer free US Shipping for orders over $49. However, shipping might take a while, in some cases about 8 days including weekends. They also have a return policy, but it has some quirks. For instance, if your order doesn't fit, they only give you a percentage back of your full order.

Customer reviews indicate that the quality of their products is generally good, but there can be issues with sizing and fit. Some customers have reported that the sizing is not consistent across different products. Despite this, many customers have had positive experiences with their customer service, noting that they are helpful with replacements and returns.

Cupshe Pros & Cons

Pros of cupshe.com:

  • Affordable Prices: Cupshe offers a wide range of swimwear and clothing at very affordable prices, with most suits ranging from $7 to $42.
  • Variety of Styles: Cupshe has a vast collection of trendy and versatile swimwear options, including one-piece and two-piece suits, bikinis, and cover-ups.
  • Size Inclusivity: Cupshe caters to a wide variety of sizes, from XXS to 4X, making it a great option for different body types.
  • Quality: The fabrics used in Cupshe swimwear are sturdy, slimming, and thick, holding up well in the washing machine without fading.
  • Customer Service: While there have been some negative experiences, many customers have reported positive interactions with Cupshe's customer service, especially regarding sizing and delivery issues.

Cons of cupshe.com:

  • Customer Service Issues: Some customers have reported difficulties with customer service, including long response times and unhelpful communication.
  • Shipping Delays: There have been instances of shipping delays, particularly for international orders.
  • Quality Variability: Some customers have experienced mixed results with the quality of their orders, with some suits not matching the online description.
  • Returns Policy: There have been complaints about the returns policy, particularly when items do not match the website description, and customers being required to pay for return postage in such cases.

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Cupshe Customer Reviews (2)

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Deni Panova
Deni Panova
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Feb 11, 2023
Frances Armstrong
Frances Armstrong
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Feb 10, 2023

Cupshe Customer’s Q&A

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Cupshe Features and Benefits

Here are the key features and benefits of shopping at Cupshe.com:

  • Huge selection of trendy swimsuits, cover-ups, beach dresses, towels, and accessories.
  • Size-inclusive brand catering to both regular and plus sizes.
  • Reasonable prices given the quality reported by customers.
  • Mix and Match option, allowing you to purchase pieces individually vs. in a set for a more personalized style.
  • Free US Shipping for orders over $49.
  • Discount codes are available for extra savings.
  • Loyalty program, allowing loyal customers to earn rewards and enjoy additional benefits.
  • Fast shipping times despite being based in China, with warehouses in the US and UK.
  • Dual-tab switching feature on the website enhances the user experience, providing a seamless and personalized shopping journey.

Cupshe Pricing

Cupshe offers various pricing options, including:

  • New User Price: From $2.99 for 2 items, with 15% off for 2 pieces and 10% off with no minimum purchase.
  • Sale: Up to 60% off on bikinis and swimwear in the Cupshe Canada sale.
  • Price Ranges: Items available under $9.99, $15.99, and $24.99.

Important Keywords:

  • New User Price: $2.99
  • Discounts: 15% off 2 pieces, 10% off with no minimum
  • Sale: Up to 60% off on bikinis and swimwear

About cupshe.com Payment Method?

Cupshe.com offers several payment methods for its customers. These include Alipay, Mastercard, Paypal, and Visa. These methods offer the consumer the option to get their money back if a product is not delivered or another form of dispute arises between the consumer and the merchant. Additionally, Cupshe.com also supports Zip, a service that allows customers to split their payment into easy installments. Please note that while these payment methods are generally reliable, there is never a 100% guarantee against potential issues.

Cupshe FAQs

FAQ

How To Open A Cupshe Account?

To open an account on Cupshe.com, follow these steps:

  1. Visit the Cupshe.com website.
  2. Click on the "Sign In / Sign Up" button located at the top right corner of the homepage.
  3. Click on the "Create Account" button.
  4. Enter your email address and create a password.
  5. Click on the "Create Account" button to complete the process.

Once the account is created, you can start shopping and enjoy the benefits of being a Cupshe member. Happy shopping!

FAQ

Cupshe Alternatives

Here are the top alternatives to Cupshe.com:

  1. Summersalt.com: Offers flattering swimwear designed to fit you, not the other way around. Discover sustainable swimwear soulmate now from 250+ designer swimwear styles.

  2. Swimsuitsforall.com: Shop the latest plus size fashion from Swimsuits For All. Free shipping with $75 & free returns.

  3. Lascana.com: Lascana - It's a woman's world. The global fashion destination for confident women. Shop women's fashion clothing, swim, bras and lingerie.

  4. Venus.com: Shop Venus for the latest women's swim and clothing. Online fashion store for swimwear & apparel for women sizes 2 - 24.

  5. Lulus.com: Shop Lulus for must-have dresses, tops, shoes and accessories. Curated collections, exclusive styles and new items added daily. Everyday free shipping and free returns.

Please note that these alternatives were ranked by their affinity to Cupshe.com in terms of keyword traffic, audience targeting, and market overlap. Each of these sites offers a unique selection of swimwear and other fashion items. Happy shopping!

FAQ

What are Cupshe payment methods?

Cupshe accepts Klarma, Afterpay, Visa, Mastercard, Apple Pay, Google Pay, PayPal and American Express as their payment methods.
FAQ

How long does Cupshe ship?

1 day is required for Cupshe to process their orders in addition to the shipping times.
FAQ

What items can't be returned to Cupshe?

Beach blankets, swimming rings, sunglasses, jewelery, hair accessories, and anything tagged as flash sale, final sale, and special sale are not acceptable for returns or exchanges due to sanitary concerns, unless there is a problem with the quality of the product.
FAQ

How can I contact Cupshe?

You can get support via their email address: customercare@cupshe.com.
FAQ

What is the return policy of Cupshe?

Cupshe accepts returns in original condition within 30 days of delivery. If an item is sent back after the 30-day window, they may have to send it back to your default delivery address and ask you to cover the delivery costs. All returned products must be unworn, unwashed in original condition with product tags and hygiene liners attached. Certain items like beach blankets, swimming rings, sunglasses, jewelries, hair accessories, panties, lingeries, shapewear, pasties and items marked as flash sale & final sale are not eligible for returns or exchanges and will not be refunded unless there is a quality issue. Items marked as flash and final sales are also not returnable unless they are defective, don't match their description, or fail to perform as described. Original shipping charges, duties and taxes are non-refundable and charges for returned items are the responsibility of the customer. They provide USPS return labels for your items with costs starting from as low as $5.69. Once they've received your returned package, they'll process your refund asap. Refunds for credit card payments take up to 10 business days and 1-3 business days for Paypal payments. The processing time depends on your bank and PayPal. Refunds are credited to the original form of payment. If your bank account has closed since you've made the purchase, you will need to contact your bank directly for information on how to receive the funds.

FAQ

How long does it take to receive an order from Cupshe?

The Cupshe shipping time varies depending on the type of delivery. For standard delivery, it typically takes 6 to 9 days. If you opt for quick delivery, you can expect to receive your parcel within 3 to 5 days. Please note that all shipping times are calculated in business days and do not include weekends. If your shipping address is located in a rural community, you may have to pick up your package from your regional post office. For rural or remote regions, please allow an additional 1-2 days for delivery. If you don't receive your package on time, you are advised to contact Cupshe's Customer Care Team.

FAQ

About cupshe.com Prices and Cost?

Cupshe is known for its affordable swimsuits, coverups, clothes, and accessories. The brand offers a wide variety of styles, and most items are priced under $45. They also offer inclusive sizing up to 4X. Cupshe provides free US shipping for orders over $49. Additionally, they offer discount codes for extra savings, such as 15% off your order of $70+ and 20% off your order of $109+. Please note that prices and promotions may vary, so it's always a good idea to check the website for the most current information.

FAQ

What are some popular items on Cupshe?

Cupshe is known for its affordable swimsuits, coverups, clothes, and accessories. Some of the best-selling Cupshe products include the Floral and Black Plunge Halter One-Piece Swimsuit, Textured Bralette & High Waist Bikini Set, Polka Dot V-Cut Halter Top & Mid Rise Classic Hipster Bikini Set, and the Floral Print Plunge One Piece Swimsuit. In terms of clothing, some popular items are the Alison Ditsy Floral Peasant Sleeve Mini Dress, Zola Round Neck Ruching Short Sleeve Dress, Ayana Lace-up Backless Maxi Slip Dress, and the Analia Dolman Sleeve Stripe Shirt Collar Oversize Dress. These items are popular for their quality and stylish designs.

FAQ

About cupshe.com Popular Products and Services?

Cupshe.com is an online retailer that specializes in women's fashion. They offer a wide range of products, with a particular focus on swimwear and beachwear. Some of their popular categories include swimsuits, dresses, cover-ups, and clothing. Within these categories, they offer a variety of styles and trends, such as bikinis, one-pieces, high waist bikinis, tummy control swimsuits, short dresses, midi dresses, maxi dresses, and beach dresses. They also have a selection of sweaters and jumpsuits. In addition to their regular offerings, Cupshe.com also features a number of collections and collaborations, such as the Cupshe X Gabby, Cupshe X Brittany, Cupshe X Chanel, and Cupshe X Madison Prewett collections. They also have a recycled swim collection and a holiday gift shop.

FAQ

How can I track my order on Cupshe.com?

To track your order on Cupshe.com, you need to enter your order number on the 'Track Your Order' page. You can also log into your account for tracking information. If you don't have an order number or an account, you may need to contact Cupshe's customer service for further assistance.

FAQ

Are there any other payment methods available on Cupshe.com?

Cupshe.com accepts a variety of payment methods. These include Visa, Mastercard, American Express, Discover, JCB, Paypal, Paypal Credit, Apple Pay, and Google Pay. Additionally, they also offer a buy now, pay later option through Zip, previously known as Quadpay, which allows you to pay in four installments over six weeks.

FAQ

cupshe.com Return Policy?

Here is the Return Policy for Cupshe:

  1. Returns are accepted in original condition within 30 days of delivery. If an item is sent back after the 30 day window, it may be sent back to your default delivery address and you may be asked to cover the delivery costs.
  2. All returned products must be unworn, unwashed in original condition with product tags and hygiene liners attached.
  3. Certain items like beach blankets, swimming rings, sunglasses, jewelries, hair accessories, panties, lingeries, shapewear, pasties and items marked as flash sale & final sale are not eligible for returns or exchanges and will not be refunded unless there is a quality issue.
  4. Original shipping charges, duties and taxes are non-refundable and charges for returned items are the responsibility of the customer.
  5. They provide USPS return labels for your items with costs starting from as low as $5.69. The return label is only valid for 21 days after the approval of their Customer Care Team.

For Refunds:

  1. Once they've received your returned package, they'll process your refund. Refunds for credit card payments take up to 10 business days and 1-3 business days for Paypal payments. The processing time depends on your bank and PayPal.
  2. Refunds are credited to the original form of payment. If your bank account has closed since you've made the purchase, you will need to contact your bank directly for information on how to receive the funds.

Here is the Shipping Policy for Cupshe:

  1. The shipping fee is determined by the order value (excluding tax) after any discounts have been applied.
  2. Customs taxes vary by country and will be charged according to the local customs policies.
  3. If your shipping address is located in a rural community, you may have to pick up your package from your regional post office. For rural or remote regions, please allow an additional 1-2 days for delivery.
  4. If your order has already been shipped, they will be unable to redirect it. You can contact the post office directly to request them to redirect it to an alternate address.
  5. They offer two different types of shipping; expedited and express shipping. For expedited shipping, if the total order is over $59, the customers do not have to pay any kind of shipping cost. However, if the total cost is less than $59, then you will have to pay about $5.99 for the delivery. Big spenders who order $199+ at Cupshe.com get free express shipping (when it should arrive in 3 - 5 business days).
FAQ

What is the Cupshe customer service number?

The Cupshe customer service can be reached via email at customercare@cupshe.com. They offer 24/7 Instant Support and promise to get back to you within 24 hours. You can also make a hotline appointment, and they will call you back at the time you choose. Please note that the hotline service is currently only available in the US & CA. If you need help, you can let them know and they'll get back to you within 24 hours. If you do not receive a response, please check your spam folder or resend your message. For more information on the Return Policy, you can visit their website. For order inquiries or help, you can contact them at the same email address. If you want to return or exchange items, please include your order number, product names or SKU codes of related items in your email. This information is required for return or exchange. To find your order number, it is found in the order confirmation email that was sent to you after you completed your purchase. SKU codes can be found in your order confirmation email, or on the barcode sticker of the poly bags. Products need to be returned to the address that CUSTOMER SERVICE has provided. Please DO NOT use the address on the shipping slip.

FAQ

How do I track my order on Cupshe.com?

To track your order on Cupshe.com, you need to enter your order number on the 'Track Your Order' page. You can also log into your account for tracking information. If you don't have an order number or an account, you may need to contact Cupshe's customer service for further assistance.

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